Train tickets?
Why are the majority of the train systems in some of the worlds best cities so absolutely atrocious?
I truly don't understand what is going through the governments minds when they decide to have a subway or monorail system built. If it were me I would maybe look round at other systems, see what you think is good, and cherry pick all the best bits from all the existing citys' systems. But I think what actually happens is that they go for the first option on the list before reading the second one so they can still get out for a spot of lunch.
Lets take Kuala Lumpur, Singapore and Tokyo as examples of fine cities which in my opinion have transport systems which were part of the dash for lunch decision making.
So buying a ticket in KL is all quite easy and automated, there are machines near the entrance gates where you can go and buy your ticket. Mind you, you can only buy one single ticket, not a day pass for example, so every time you wish to travel you must go and buy a ticket - maybe queueing up first to do so. Now that would be fine if it were not for the fabulous design of the operation of the machines. The first problem is that they must have taken all the old computers that people had thrown away in the 90s and are trying to power the flash touch screen machines, which gives a not dissimilar experience to watching a bear wake from its hibernation. The second wonderful little known and unusual rule (some of the regular users don't know this) is that you can only use one note in one transaction. It is important to think at this point of the currency situation in Malaysia and it's differences to the UK, in that it is possible to pay for a ticket in three notes if you like, rather than in the UK putting one note in and then getting change. So the one note rule means that you have to have quite a lot a change to get your ticket for just that journey. Of course you can get change from the man in a booth, but he can't sell you a ticket, he can only give change, so back in the queue you go! Add this to the fact that there are usually 50% of the machines with some error on the screen that won't go away - maybe they should put a little restart button for people to press?
Having successfully obtained your ticket, you encounter the fabulously designed flexible gate systems. The idea is great. You can enter the gates from either side, so allowing people who are coming off the trains to use all of the gates, especially as there are probably few people coming the other way. What is good fun tho is when people are coming the other way! You see it turns into a race into who can get their card into the machine first, blocking the other person from getting theirs in. So as the masses of people are mauling behind you, you have to make space for the person who has just beaten you to getting her ticket in first.
After you train journey, you would expect to be able to go where you decide? Yeah? No! This is where the fabulous Singapore system makes you go back to a ticket machine, just like the one you bought your ticket from to get the deposit that was originally included in the price of the card. So increasing the queues and the time necessary to complete a journey. Now you can get smart to this by keeping the card in your pocket until you go to buy your next ticket, and get the deposit back at the same time as you buy the new one, but invariably as you search through you pockets you realise your ticket is draped over the chair in the hotel room in the pair of shorts you wore the previous day.
So why are the systems so user obtrusive? I'm not even going to start on the fact that different lines don't link together in KL, Singapore or Tokyo, and invariably involve a 5 minute walk to the other line - plus the purchase of a new ticket for that train company.
Now I think that's enough on train tickets!
I truly don't understand what is going through the governments minds when they decide to have a subway or monorail system built. If it were me I would maybe look round at other systems, see what you think is good, and cherry pick all the best bits from all the existing citys' systems. But I think what actually happens is that they go for the first option on the list before reading the second one so they can still get out for a spot of lunch.
Lets take Kuala Lumpur, Singapore and Tokyo as examples of fine cities which in my opinion have transport systems which were part of the dash for lunch decision making.
So buying a ticket in KL is all quite easy and automated, there are machines near the entrance gates where you can go and buy your ticket. Mind you, you can only buy one single ticket, not a day pass for example, so every time you wish to travel you must go and buy a ticket - maybe queueing up first to do so. Now that would be fine if it were not for the fabulous design of the operation of the machines. The first problem is that they must have taken all the old computers that people had thrown away in the 90s and are trying to power the flash touch screen machines, which gives a not dissimilar experience to watching a bear wake from its hibernation. The second wonderful little known and unusual rule (some of the regular users don't know this) is that you can only use one note in one transaction. It is important to think at this point of the currency situation in Malaysia and it's differences to the UK, in that it is possible to pay for a ticket in three notes if you like, rather than in the UK putting one note in and then getting change. So the one note rule means that you have to have quite a lot a change to get your ticket for just that journey. Of course you can get change from the man in a booth, but he can't sell you a ticket, he can only give change, so back in the queue you go! Add this to the fact that there are usually 50% of the machines with some error on the screen that won't go away - maybe they should put a little restart button for people to press?
Having successfully obtained your ticket, you encounter the fabulously designed flexible gate systems. The idea is great. You can enter the gates from either side, so allowing people who are coming off the trains to use all of the gates, especially as there are probably few people coming the other way. What is good fun tho is when people are coming the other way! You see it turns into a race into who can get their card into the machine first, blocking the other person from getting theirs in. So as the masses of people are mauling behind you, you have to make space for the person who has just beaten you to getting her ticket in first.
After you train journey, you would expect to be able to go where you decide? Yeah? No! This is where the fabulous Singapore system makes you go back to a ticket machine, just like the one you bought your ticket from to get the deposit that was originally included in the price of the card. So increasing the queues and the time necessary to complete a journey. Now you can get smart to this by keeping the card in your pocket until you go to buy your next ticket, and get the deposit back at the same time as you buy the new one, but invariably as you search through you pockets you realise your ticket is draped over the chair in the hotel room in the pair of shorts you wore the previous day.
So why are the systems so user obtrusive? I'm not even going to start on the fact that different lines don't link together in KL, Singapore or Tokyo, and invariably involve a 5 minute walk to the other line - plus the purchase of a new ticket for that train company.
Now I think that's enough on train tickets!












